Shipping policy
Shipping Policy
Effective date: August 2, 2026
Shipping Charges
Fish Tech Direct offers the following standard shipping rates:
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Orders under $300: $13.95 standard shipping
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Orders of $300 or more: Free standard shipping
The applicable shipping charge will be displayed during checkout before payment is completed.
Estimated Delivery Time
Standard shipping is estimated to take 3–5 business days.
Delivery times are estimates and are not guaranteed. Delivery may be affected by product availability, carrier delays, severe weather, holidays, address problems, or other circumstances outside Fish Tech Direct’s reasonable control.
Order Fulfillment
Fish Tech Direct is an online retailer that works with distribution and fulfillment partners. Products may ship directly from different fulfillment locations.
An order containing multiple products may arrive in separate packages or on different days. Separate shipments from the same order do not create an additional standard shipping charge for the customer.
Tracking Information
When tracking information is available, it will be sent to the email address provided during checkout.
Tracking information may take time to become active after a shipping label is created. A label being created does not necessarily mean the carrier has taken possession of the package.
If an order contains products shipped from different locations, the customer may receive more than one tracking number.
Product Availability
Product availability may change before an order enters fulfillment. If a product becomes unavailable after an order is placed, Fish Tech Direct will contact the customer using the email address supplied with the order.
Fish Tech Direct may cancel and refund an unavailable product or order when fulfillment is not possible. Any approved refund will be issued to the original payment method.
Delivery Addresses
Customers are responsible for entering a complete and accurate shipping address during checkout.
Address-change requests are not guaranteed after an order is placed. Customers who discover an address error should immediately email support@fishtechdirect.com or use our Contact Us form.
Fish Tech Direct is not responsible for delays or delivery failures resulting from incorrect, incomplete, or undeliverable addresses supplied by the customer. Additional carrier or reshipping charges caused by an incorrect address may be the customer’s responsibility where permitted by law.
Delayed or Lost Shipments
Carrier delays can occur after an order leaves the fulfillment location. If tracking has not updated for an extended period or a package appears lost, contact support@fishtechdirect.com or use our Contact Us form.
Fish Tech Direct will review the available tracking information and coordinate with the applicable fulfillment partner or carrier. A replacement or refund is not guaranteed until the carrier investigation and claim-review process has been completed.
Delivered but Missing Packages
If tracking shows a package as delivered but it cannot be located, customers should:
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Verify the shipping address on the order;
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Check all entrances, porches, garages, mailrooms, parcel lockers, and other delivery locations;
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Ask household members, neighbors, property managers, or front-desk personnel whether they accepted the package;
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Contact the carrier for available delivery details; and
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Contact Fish Tech Direct at support@fishtechdirect.com if the package remains missing.
Fish Tech Direct will review the available information and assist with the applicable carrier process. A delivered tracking status does not automatically qualify an order for a refund or replacement.
Products Damaged in Transit
Customers should inspect deliveries promptly.
If a product or shipping carton arrives damaged:
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Do not install, operate, alter, discard, or return the product;
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Retain the product, manufacturer packaging, shipping carton, shipping label, packing materials, manuals, accessories, and included components;
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Email support@fishtechdirect.com or use our Contact Us form as soon as reasonably possible; and
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Include the order number and clear photographs of the shipping carton, shipping label, internal packaging, and damaged product.
Delaying notification or discarding the packaging may prevent Fish Tech Direct or the carrier from verifying and resolving the claim.
Fish Tech Direct will review the information and coordinate with the applicable fulfillment partner or carrier. Depending on the circumstances and available resolution, Fish Tech Direct may arrange a replacement, refund, repair, or other appropriate remedy.
Do not return a damaged product without written authorization and return instructions.
Incorrect or Missing Products
If the product received does not match the product ordered, or part of the shipment is missing, contact support@fishtechdirect.com or use our Contact Us form as soon as reasonably possible.
Provide the order number, a description of the problem, and photographs of the product, shipping label, packaging, and packing slip when available.
Because products within the same order may ship separately, review all tracking numbers before reporting a missing item.
Order Cancellations
Cancellation requests are not guaranteed. Contact support@fishtechdirect.com immediately after discovering an ordering error.
Once an order has entered processing, been submitted to a fulfillment location, or shipped, it cannot be canceled. A cancellation request is not approved until Fish Tech Direct confirms the cancellation by email.
Returns
Fish Tech Direct does not accept voluntary returns or exchanges. All sales are final except for authorized resolutions involving shipping damage, an incorrect shipment, an unavailable product, or rights that cannot legally be excluded.
Review our Returns, Refunds & Order Problems policy before ordering:
https://www.fishtechdirect.com/policies/refund-policy
Contact Us
Shipping questions may be submitted through our Contact Us page:
https://www.fishtechdirect.com/pages/contact
Email:
Mailing address:
Fish Tech Direct
6404 Trenton Franklin Rd
Middletown, OH 45042
United States
Fish Tech Direct is an online retailer and does not operate a public retail showroom at this address. Customer support is provided through email and the website contact form.