Returns, Refunds & Order Problems

Effective date: August 2, 2026

All Sales Are Final

Fish Tech Direct does not accept voluntary returns or exchanges. Except for the damaged or incorrect shipment situations described below, all purchases are final.

We do not accept returns or provide refunds because a customer:

• Changed their mind;

• Ordered the wrong product;

• Selected an incompatible product;

• No longer wants or needs the product;

• Opened or used the product;

• Found the product available elsewhere; or

• Is dissatisfied for a reason unrelated to shipping damage, an incorrect shipment, or rights provided by applicable law.

Customers are responsible for reviewing product descriptions, specifications, dimensions, compatibility requirements, included components, and required accessories before placing an order. Product questions may be submitted before purchase through our Contact Us page or by emailing support@fishtechdirect.com.

Order Cancellations

Cancellation requests are not guaranteed. Contact support@fishtechdirect.com immediately if an ordering error is discovered.

Once an order has entered processing, been submitted to a fulfillment location, or shipped, it cannot be canceled. A request to cancel an order does not constitute confirmation that the order has been canceled. Fish Tech Direct will confirm by email if a cancellation is approved.

Products Damaged in Transit

The all-sales-final policy does not prevent customers from reporting products that arrive damaged in transit.

Inspect the shipment promptly after delivery. If an item or its shipping carton arrives damaged:

1. Do not install, operate, discard, alter, or return the product.

2. Retain the product, manufacturer packaging, shipping carton, shipping label, packing materials, manuals, accessories, and included components.

3. Email support@fishtechdirect.com or use our Contact Us form as soon as reasonably possible.

4. Include the order number, a description of the damage, and clear photographs of the shipping carton, shipping label, internal packaging, and damaged product.

Delaying notification or discarding packaging may prevent Fish Tech Direct or the carrier from verifying and resolving a shipping-damage claim.

Fish Tech Direct will review the submitted information and coordinate with the applicable fulfillment partner or carrier. Depending on the circumstances and available resolution, Fish Tech Direct may arrange a replacement, refund, repair, or other appropriate remedy.

Approval is required before returning any product. Products sent back without written return instructions may be refused and may not qualify for reimbursement.

Incorrect or Missing Products

If the product received does not match the product ordered, or part of the shipment is missing, contact support@fishtechdirect.com or use our Contact Us form as soon as reasonably possible.

Provide the order number, a description of the problem, photographs of the product received, the shipping label, packaging, and packing slip when available.

Do not install, use, alter, or return an incorrectly shipped product unless Fish Tech Direct provides written instructions. Fish Tech Direct will review the order and coordinate an appropriate correction.

Because products within one order may ship separately, confirm that all available tracking numbers have completed delivery before reporting a missing item.

Defective Products and Manufacturer Warranties

Product defects, malfunctions, service requirements, and warranty claims that are not caused by shipping damage are handled under the applicable manufacturer’s warranty.

Customers should contact the manufacturer directly and follow its warranty, service, or repair procedure. Warranty periods, coverage, exclusions, documentation requirements, and available remedies are determined by the manufacturer.

Fish Tech Direct does not manufacture the products sold through the store and does not independently extend or replace a manufacturer’s written warranty unless expressly stated in writing. Upon request, Fish Tech Direct may provide reasonable order documentation needed to support a manufacturer warranty claim.

Approved Refunds

When Fish Tech Direct approves a refund for a damaged shipment, incorrect shipment, canceled order, unavailable product, or another authorized resolution, the refund will be issued to the original payment method.

Fish Tech Direct will notify the customer when the refund has been submitted. The customer’s bank, card issuer, or payment provider controls when the credit appears in the account.

Original or return shipping charges are not refundable unless Fish Tech Direct confirms otherwise in writing or applicable law requires it.

Unauthorized Returns

Do not send any product to Fish Tech Direct, a manufacturer, distributor, fulfillment location, or another address without written authorization and instructions.

Unauthorized returns may be refused, returned to the sender, or otherwise be ineligible for a refund. Fish Tech Direct is not responsible for products sent to an unauthorized or incorrect address.

Applicable Legal Rights

Nothing in this policy excludes or limits any consumer right or remedy that cannot legally be excluded or limited under applicable law.

Contact Us

Questions about an order, damaged shipment, or incorrect product may be submitted through our Contact Us page:

https://www.fishtechdirect.com/pages/contact 

Email:

support@fishtechdirect.com

Mailing address:

Fish Tech Direct
6404 Trenton Franklin Rd
Middletown, OH 45042
United States

Fish Tech Direct is an online retailer and does not operate a public retail showroom at this address. Customer support is provided through email and the website contact form.